1. Complete your listing
Before you start accepting inquiries, we recommend that you complete your travelmob profile first. This will set the right expectations for potential guests.
a. Description - You can set the right expectations for guests by providing a detailed description of your place (e.g. location, amenities, etc). Share accurate description about your place to avoid misunderstanding with guests.
b. House Rules -Use this section to share your expectations from guests, like check-in time and key exchanges or restrictions like number of guests, age of guests, rules on pets.
Collecting security deposit can help protect you in case of any accidents.
We understand that letting a stranger to your place can be worrying. That’s why we strongly recommend that your set some guest information requirements before you accept a booking. Some guest information requirements you can use are a complete travelmob profile, location information and reason for the trip.
It’s wise to have an insurance for your own protection for any unforeseen events. To understand your insurance coverage options, please check with your insurance provider.
Cleaning fees can help keep the place clean for your guests without too much burden for the host. You can automatically collect cleaning fees with the reservation.
2. Choose your guests
Before you accept any booking requests, we encourage you to try to get to know your potential guests as much as possible. Follow these tips below to ensure that you gather as much information about the inquiring guests so that you feel comfortable accepting them to your home. Remember that you can always decline a request if you don’t feel comfortable. .
Read the reviews
After every successful stay, both you and your guest will be invited to leave a review on the site. This process is completely transparent, so all reviews - whether good or bad - will be displayed on the profile. Pay attention to guest reviews on positive experiences - like respectful of house rules and space, etc.
Get to know your guests better
There are several ways you can find more information about your potential guests.
a. Guest profile page Check their profile for verified phone numbers, their references, etc. If there are some information missing from the profile, you can request them to complete their profile.
b. Ask the right questions Use this section to share your expectations from guests, like check-in time and key exchanges or restrictions like number of guests, age of guests, rules on pets.
Q 1. What is the purpose of your trip?
Q 2. How many people are you traveling with? How old are they?
Q 3. Where are you traveling from?
Don’t rush to accept any reservation request unless you feel secure. Take your time to get to know your guest and set down your rules and expectations clearly to avoid miscommunication. Remember, if you don’t feel comfortable, you don’t have to accept the reservation. It’s up to you.
3. Be ready
Clear communication is key
ITo avoid any misunderstandings, provide guests with clear instructions on the house rules. For example, no pets and no parties are allowed, etc. We also recommend that you set expectations (e.g guest must pay for any damages or losses to property, etc) upfront so you and your guest can avoid surprises.
Prepare your place
Remove or secure any valuable items or sensitive documents in your place. If possible, place these valuable items in a secure space that is inaccessible to guests.
Get some additional help
If possible, inform your neighbors that you will be hosting guests. This way, your neighbors won’t be worried seeing strangers in your home. If you are friendly with your neighbors, you can also ask them to be available in case of any emergencies.
Meet guests in person
It’s best to meet guests in person on key exchange. If you can’t meet them in person, you should have a friend or neighbor meet your guests.
Need our help? We are here to assist you. Please send us a message here
1. Get to know your host
There are several ways you can find information about your potential host.
Review the listing
Check the profile that has a real name, complete description of the place and clear photographs. If there are some information missing from the profile, you can request them to complete their profile. A good host is one who provides exhaustive details and description of their listing. So pay more attention to comprehensive listings, including information on the place and its neighborhood.
Read the reviews and recommendations
After every successful stay, both you and your guest will be invited to leave a review on the site. This process is completely transparent, so all reviews - whether good or bad - will be displayed on the profile. Pay attention to reviews that include previous guests’ experiences - Did they have a pleasant stay? Were there any problems during the stay and how were they resolved with the host?
Ask the right questions
Send your potential host a message to ask more information. This can help avoid any miscommunication between you and set the right expectations for both parties. Here are some examples of questions you can ask your potential host:
Q 1. How will we manage the key exchange?
Q 2. Will I have a private or shared bathroom?
Q 3. Will there be a secure place for my belongings?
Q 4. Will I be staying with other guests at the same time?
Keep your options open
For more options, we strongly recommend that you search for several places that fit your needs. Some hosts are more responsive than others and we don’t want you worrying about last-minute accommodations.
Before sending any reservation requests, know what your needs are for the trip - Would you mind sharing a common room with another guest?
Perhaps you don’t mind paying a little extra for more privacy?
Once you are set with your requirements, you can be clearly share your expectations with your potential host.
2. Keep it on travelmob
By keeping all your communications and transactions within the travelmob site, we can protect you from any possible scams. We can also assist you should any problems arise.
We encourage you that you send a message to your potential hosts and ask the right questions. This can also serve as paper trail that we can use as reference should both you and the host come to a misunderstanding.
Customer support team
If you smell something fishy with the host’s requests and communication (e.g. asking for extra payment apart from what is listed in the rates, etc), please flag this message and alert us.
When your host accepts your reservation request, travelmob will hold on to your payment until 24 hours after you check-in. If there are any changes to what you have agreed upon with the host (e.g. increased the rates, booked you at a different place, etc.), contact us immediately so we can help resolve the situation.
3. Be ready
Clear communication is key
To avoid any misunderstandings, pay attention to all the details about the listing - carefully read the reviews and the descriptions, house rules, etc. Reach out to your host to clarify any questions you might have. This ensures that you both set expectations and avoid any surprises.
Do a once-over
Upon arrival, do a quick spot-check of the place. If something’s a-miss (e.g. non-functioning air- conditioning unit), let your host know immediately. You can also contact us we can assist you immediately.
Share your itinerary
If you are traveling alone, remember to share your travel details - like your temporary address in your destination - to family or trusted friends, before your leave.