Cancellation Policies

As a travelmob host, you can choose from the three levels of cancellation policies which we have put in place to protect both you and the guest.

No Refund

No Refund
  • No refund offered for any reason or timeframe.

Strict

60 days (100% refund)
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund

Firm

60 days (100% refund); 30 days (50% refund)
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 30 days before the start of stay will receive a 50% refund

Moderate

30 days (100% refund); 14 days (50% refund)
  • Bookings cancelled at least 30 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 14 days before the start of stay will receive a 50% refund

Relaxed

14 days (100% refund); 7 days (50% refund)
  • Bookings cancelled at least 14 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 7 days before the start of stay will receive a 50% refund

Old Cancellation Policies

Flexible

Full refund 1 day before check-in (except for travelmob service fee)

One day before check-in

Cancellation must be made 24 hours before check-in. For example, if the check-in time is 2pm local time, you need to cancel the reservation at or before 2pm of the previous day.

During the stay

If the guest decides not to complete his full reservation, an official cancellation has to be made 24 hours before the new check-out time to get a full refund on the remaining nights

Within 24 hours of check-in

If the guest cancels less than 24 hours before check-in, the first night is non-refundable

Moderate

Full refund 5 days before check-in (except for travelmob service fee)

Before check-in

Cancellation must be made 5 full days before check-in. For example, if the check-in time is Wednesday at 2pm local time, you need to cancel on the previous Friday at or before 2pm local time.

During the stay

 If the guest decides not to complete his full reservation, an official cancellation has to be made 24 hours before the new check-out time to get a 50% refund on the remaining nights.

Within 5 days of check-in

If the guest cancels less than 5 full days before check-in, the first night is non-refundable and the remaining nights will be 50% refunded.

Strict

50% refund 7 days before check-in (except for travelmob service fee)

Before check-in

Cancellation must be made 7 full days before check-in. For example, if the check-in time is Wednesday at 2pm local time, you need to cancel on the previous Wednesday at or before 2pm local time.

During the stay

If the guest decides not to complete his full reservation, the remaining nights will not be refunded.

Within 7 days of check-in

If the guest cancels less than 7 days before check-in, there will be no refund.

Advanced 30 Days

50% refund 30 days before check-in (except for travelmob service fee)

Before check-in

Cancellation must be made 30 days before check-in. For example, if the check-in time is August 31 at 2pm local time, you need to cancel by August 1 at or before 2pm local time.

During the stay

If the guest decides not to complete his full reservation, the remaining nights will not be refunded
This Advanced Cancellation Policy option applies to certain Hosts. If you want to select this cancellation option, please contact us

Advanced 45 Days

50% refund 45 days before check-in (except for travelmob service fee)

Before check-in

Cancellation must be made 45 days before check-in. For example, if the check-in time is August 31 at 2pm local time, you need to cancel by July 18  at or before 2pm local time.

During the stay

If the guest decides not to complete his full reservation, the remaining nights will not be refunded.
This Advanced Cancellation Policy option applies to certain Hosts. If you want to select this cancellation option, please contact us

Advanced 60 Days

50% refund 60 days before check-in (except for travelmob service fee)

Before check-in

Cancellation must be made 60 days before check-in. For example, if the check-in time is August 31 at 2pm local time, you need to cancel by July 3 at or before 2pm local time.

During the stay

If the guest decides not to complete his full reservation, the remaining nights will not be refunded.
This Advanced Cancellation Policy option applies to certain Hosts. If you want to select this cancellation option, please contact us

Also, please take note of the following:

1 The travelmob service fee is non-refundable, regardless of the host’s cancellation policy.
2 A reservation is officially cancelled when the guest receives a cancellation confirmation email from travelmob. This means you would need to properly cancel your reservation in the travelmob system (by clicking on Cancel in your “Upcoming Trips” tab). If you didn’t receive your cancellation confirmation email, please contact us.
3 If misunderstanding occurs between the host and guest, please let travelmob know within 24 hours of check-in. We will help settle any disputes and will make the final decision.